Q: When can I expect my order to arrive?

Orders normally take around ten days to two weeks to arrive. However, they can take a little longer. If you haven't received your order and it has been a while, please email us, by using the link to the left.

 Q: How will my order be sent to me?

We send orders by post. They are well packaged with thick cardboard. Your photos will not be damaged in the post.

 Q: What is a Commemorative Mount?

The photo have chosen, placed on an A4 mount to commemorate the event you participated in. It is laminated in high quality laminate, so you can have a long lasting visual memory of the event.

Q: When I look for my photograph either by bib number or my name, I don’t see my picture. How can I find my photograph?

A: The dynamic nature of sports photography makes it challenging to take identifiable photographs of every participant. There are always some photographs where the bib number is either partially or totally obscured: if you can’t find a photograph or yourself – or if you’d like to locate possible additional photographs taken at the race – you may find it worthwhile to look through the “Lost and Found” section in your event.

Q: How does the “Lost and Found” section work?

A: This section of each event is comprised of participants whose bib numbers were either partially or totally obscured – often by the participant’s own arms, clothing, or by others in the race.

Q: How else can I find my photo?

A: Additionally, many participants find it worthwhile to search using the bib numbers and last names of friends and family whom they ran with.

Q: Will the photo I receive have similar quality to the one I see in the proof on the screen or in my mailer?

A: The proofs you see online and in the mail order forms are screen-resolution representations and are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, while allowing us to achieve top-quality prints when an order is placed.

Q: How will the photograph be cropped for enlargements?

A: As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures’ edges. We look at each image individually at the time of printing to determine the best manner to crop images to preserve the shot’s appearance.